It is important to know what to do in the event of a claim or a medical emergency. We strongly advise you read the details contained within your policy wordings and we have made this easy for you to do this before you find yourself in a situation where you may need to make a claim. It is also important to ensure you carry your documents with you when you travel so that you have this information available at all times. 

Below is the information on how to make a claim. Please navigate to the correct product claims area below and follow the instructions.

General, Winter Sports and Family Travel Insurance

To make a claim on either our General Travel Insurance, Single Trip & Annual Multi-trip cover, please contact us using any of the following options:

For all claims (EXCEPT Legal Expenses (section K) and Gadget Cover (section N1), as outlined in the policy wordings):

Claims Settlement Agencies,
308-314 London Road,

Tel: 0800 923 4213 (calling from abroad +44 1242 218 163)

Email: [email protected]

Alternatively, you can download a claim form from:

Legal Expenses (claims under Section K):

Lyons Davidson Limited,
Victoria House,
1 Victoria Street,

Tel: 0800 923 4217

You must make contact within 30 days of your trip ending.

Gadget Cover (Claims under Section N1):

You must notify Supercover Insurance, as soon as possible but in any event within 28 days of any incident likely to give rise to a claim under this insurance.

Supercover Insurance,
Waterside House,
20 Riverside Way,

Or by telephone: 0203 794 9300

Email: [email protected]

Pre-Existing Medical Travel Insurance (Including Pre-Existing Winter Sports)

You must notify us at the following address:

Free Spirit Claims Department,

P J Hayman & Company Limited,
Stansted House,
Rowlands Castle,
P09 6DX.

Or by telephone: 023 9241 9879

Fax: 023 9241 9049

Email: [email protected]

Adventure Travel Insurance (Including our Specialist Winter Sports)

For sections: 1 to 9 and 11 in your Adventure policy wordings

You must notify us by one of the following ways:

Telephone: 01733 416099

In writing to:

White Horse Administration Services Limited,
PO Box 5633,
WS6 9BB;

Email: [email protected]

For section 10  – End Supplier Failure only.

International Passenger Protection Claims Office,
IPP House,
22-26 Station Road,
West Wickham,
Kent BR4 0PR,
Telephone: +44 (0)20 8776 3752

Fax: +44 (0)20 8776 3751

Email: [email protected]

International Passenger Protection (IPP) will only accept claims submitted up to six months after the failure. Any claims submitted after the six month period will NOT be processed.

When contacting us to request a claim form, please state that your insurance is provided by White Horse Insurance Ireland dac, quoting scheme reference WHIIL/ADVEN/10/2016 (for policies purchased between 03/08/2015 and 30/09/2016, please quote WHIIL/ADVEN/08/2015).

Please note that any supporting documents you send will need to be originals. We recommend you take a photocopy of all items before sending your claim in. You may also want to consider recorded delivery from the Royal Mail.

For full details on what to do in the event of Medical Emergency, conditions relating to a claim and making a claim, please refer to your policy wording.