Adventure Travel Insurance FAQ’s:


This page will hopefully cover any questions or queries you may have about our Adventure and Specialist Winter Sports products. If you have a more bespoke question, that is not answered below, please feel free to contact us through our contact us page.

General Adventure Questions:


 

  • If you are making several trips a year, Annual Multi-trip cover is usually the most cost effective option. For a single premium you will be covered for any number of trips throughout the year up to a maximum of 60 days each trip. Please note: a trip must involve pre-booked accommodation or travel unless it is a ‘one-off’ event taking place on a single day.
  • Trips in the UK, Channel Islands and the Isle of Man are covered. A trip must involve pre-booked accommodation or travel unless it is a ‘one-off’ event taking place on a single day.

     

  • No, we are unable to extend cover beyond the maximum duration limit.

     

  • A family premium is available for Annual Multi-trip cover, for you and your husband/wife/civil partner or partner who are aged 64 years or under at the time of purchasing the policy (and have co-habited for at least 6 months), plus your unmarried, dependent children (including fostered or adopted), all aged under 18 years at the time of purchase of the policy. Independent travel allowed by you and your husband/wife/civil partner or partner but not your children.

SINGLE TRIP:


 

  • The maximum duration of any individual trip is 6 months (although for persons aged 65-69 years the maximum trip duration is 3 months).

     

  • If you select Part B you will be covered up to £5,000 per person for travel, accommodation and pre-paid activity course fees should you find it necessary to cancel, curtail or abandon your holiday/trip. If a higher limit is required, you can increase your cover up to an overall maximum of £10,000 per person for an additional premium. This option is available on Single Trip cover only. If you would like to top-up your cancellation cover please call us on 02392 419 883.

ANNUAL MULTI-TRIP:


 

  • If you are making several trips a year, Annual Multi-trip cover is usually the most cost effective option. For a single premium you will be covered for any number of trips throughout the year up to a maximum of 60 days each trip. Please note: a trip must involve pre-booked accommodation or travel unless it is a ‘one-off’ event taking place on a single day.
  • Trips in the UK, Channel Islands and the Isle of Man are covered. A trip must involve pre-booked accommodation or travel unless it is a ‘one-off’ event taking place on a single day.

     

  • No, we are unable to extend cover beyond the maximum duration limit.

     

  • A family premium is available for Annual Multi-trip cover, for you and your husband/wife/civil partner or partner who are aged 64 years or under at the time of purchasing the policy (and have co-habited for at least 6 months), plus your unmarried, dependent children (including fostered or adopted), all aged under 18 years at the time of purchase of the policy. Independent travel allowed by you and your husband/wife/civil partner or partner but not your children.

POLICY OPTIONS:


 

  • Part A includes cover for specialist Activity Equipment up to £1,000 per person with a single item limit of £600. For an additional premium you can increase these limits up to £10,000 per person with a single item limit of up to £1,500. This option is available on Single Trip cover only. If you would like to top-up your activity equipment cover please call us on 02392 419 883.

     

  • If you select Part B you will be covered up to £5,000 per person for travel, accommodation and pre-paid activity course fees should you find it necessary to cancel, curtail or abandon your holiday/trip. If a higher limit is required, you can increase your cover up to an overall maximum of £10,000 per person for an additional premium. This option is available on Single Trip cover only. If you would like to top-up your cancellation cover please call us on 02392 419 883.

MEDICAL ASSISTANCE:


 

  • Adventures Travel Insurance has a 24-hour medical emergency and repatriation service. Tel. +44 (0) 1733 224 892 Further details of this service are shown in your Insurance Policy. Staff are on call 24 hours a day throughout the year. They will, when necessary, guarantee medical bills and arrange repatriation if required.
  • If you are asked to pay a small bill for medicines and/or outpatient treatment it is often easier to settle your bill direct, keep all receipts and claim for the costs incurred on your return home. If you are admitted as an inpatient then you must contact the 24-hour Medical Emergency Assistance Service as soon as possible. They will then arrange for medical expenses covered by the policy to be paid direct to the hospital/clinic.

MAKING A CLAIM:


 

  • Please see our claims page, under the contact us tab, instructions are outlined there. Full details of what you need to do to make a claim are also shown in your policy wordings.

     

  • We aim to provide a first class claims service and respond within 10 working days of receipt of correspondence.

BUYING ONLINE:


 

  • You can pay by debit or credit card. We accept Mastercard and Visa.

     

  • Your policy schedule and policy documents are delivered to the email address you provide.
  • Yes you should print a copy of your Schedule and Policy Documents and carry them with you. The Policy Document includes important telephone numbers including the Medical Emergency Assistance Service that is available to you 24 hours a day, 365 days a year for advice, assistance, making arrangements for hospital admission, repatriation and authorisation of medical expenses.
  • If you are not completely satisfied with the cover provided you may return your policy to us within 14 days on receipt of your policy documents, provided that you have not already travelled and are not making a claim.